General Q. What are the differences
between the Desktop Client & Mobile
A. In a nutshell, the Desktop
Client provides more functionality than the Mobile
Client. The Desktop Client is the primary data editing
tool for TM Mobile and the Mobile Client is a mobile data
access tool with editing capabilities limited to the
most essential functions.
Q. Are there any screen
navigation conventions used TM Mobile that I should be aware
A. Yes. TM Mobile uses the color blue as an
indicator of a hyperlink that can be clicked on. This
applies both to the desktop and mobile clients.
Anywhere on a screen when you see blue , you should be able to click on
it to activate an application function.
Q. How can more than one user
access TM Mobile? Is there family plan?
Each user needs to register a separate account. Multiple
users can access the Desktop Client on the same computer
but not simultaneously (unless they are using different
operating system login ID's). The Mobile Client can be
accessed within multiple browser windows of the same
computer or smartphone for as many accounts as it is
Q. How secure are the TM
Mobile data files?
A. Information is kept
in encrypted format within TM Mobile data files. So it can
not be accessed by simply 'looking' at it.
also uses a propriety file format for storing information so
anyone attempting to decode an ill-gotten data file will not
be successful without detailed and confidential knowledge of
the data format and passwords needed to decrypt.
Q. I use a Mac and
an iPhone? Can I use TM Mobile on both?
Yes. Both desktop and mobile clients operate on Apple
products providing you with a perfect solution for the Mac
Q. I noticed that TM Mobile
terminates itself when it is inactive for a while. How can I
change the amount of time that the application is allowed to
A. Launch Desktop Client
and from the 'Session' menu click on the 'Settings' item and
input your desired inactivity interval in 'Terminate session
Q. How can
I launch Desktop Client after I install
A. If, during installation, you opted to
create a shortcut on your operating system desktop for the
application, then you can use that shortcut to launch the
You can also launch the application
through the login page of the
If your operating system did not create
an easily accessible shortcut for you on your
computer, you can place the application launch trigger file
anywhere on your computer and use it to launch Desktop
Windows operating system gives you the option to create a
desktop shortcut, whereas with Mac and Linux the results are
more variable depending on the version of OS installed on
Q. What is the best way
to come up to speed on the Desktop Client?
There is extensive online context-sensitive help that is
available to guide you through the application features.
There are a number of ways to access help:
'Help' from main menu and click on the 'Online Help' menu
item to access the table of contents for all help topics.
You can review the topics that interest you or use the
'Search' tab to look for specific keywords.
Pressing the 'Help' key on your keyboard provides
context-sensitive help. You can do this inside any view or
dialog box to get relevant help. The 'Help' key in Windows
is the F1 function key.
3. Click on the 'Help'
button on the
buttons toolbar to activate it and then click on any menu
item on the menu bar or button on the toolbar to get
Q. How secure is the Password
Management feature of TM Mobile?
A. Information is kept in encrypted
format within TM Mobile data files. So it can not be
accessed by simply 'looking' at it. Nevertheless, we do not
recommend that you keep sensitive financial login
information (as in online banking) within this or any
password management tool.
Password management is
provided as a convenience tool and since your information
resides on a network server, we suggest prudence in what you
store there. However, it must be emphasized we have gone to
extraordinary lengths to secure the information you store in
TM Mobile password management.
Q. I want to be able to
use the Desktop Client even when I am not connected to internet.
How do I do this?
A. From 'Session' menu click
on the 'Settings' item and select the 'Allow saving data in
offline mode'. When you check this option, TMM will allow
you to carry on your work even though you do not have an
active network connection. This option is handy when you
often operate outside of a valid network. TMM will allow you
to perform your tasks without a network connection, however,
you will not be allowed to exit the application until a
valid network connection is established by your
Your data is stored on a server and must be
updated when a network connection is available. If, for any
reason, you want to disallow data updates when a network
connection is not present, make sure that this option is not
selected. This way, you will not be allowed to operate the
application without having a robust Internet connection. It
is very important to understand that allowing yourself to
work in offline mode carries risks of losing data. Only use
this option if you are certain that you fully understand the
ramifications of modifying your data in offline mode.
Sometimes after I click on a button, the screen seems to
freeze up for a while? What is going on?
Desktop Client is in frequent communication with our data
servers in order to keep your information synchronized with
the smartphone version. Sometimes, the connection you are
using is slow or unstable which requires longer wait times
for an operation to complete. You can always check the
bottom left hand corner of your screen to find
out about the status any given operation that you have
Q. I noticed that when I
use the Desktop Client through a public network (i.e. internet
cafe, library, university etc.), sometimes it operates
slowly. Is there a way I can speed it up?
Yes. the Desktop Client frequently communicates
with our file servers in order to make sure
that your work is kept in sync with the smartphone version.
If the network you are using is slow or unstable then
the application will drag. The way to speed up the
application is to stop the automatic syncing and perform the
sync process manually at the intervals that works best for
To stop auto-syncing, from the 'Session'
menu click on the 'Settings' item and unclick the 'Save
data to server automatically' box. TM Mobile will automatically save your
data when you exit application but it is recommended that
you periodically save your data (by clicking on the 'Save
Data' button) to avoid data loss when you turn off the
automatic data saving process.
Q. Sometimes I am away
from my computer but still want to use the Desktop Client. Can I
do this and if so how secure is it?
Yes. You can access the the Desktop Client from any computer that
is connected to the internet. Just login from
the website and use customer ID and password to access
Your data is always protected by
your customer ID and password. However, if you want to take
an additional security step to make sure that no trace of
your data is left on the host computer, from the
'Session' menu click on the 'Settings' item and select the
'Save data on network only' box.
If you select this
option, your data will not be saved on the local drive so
you will not have to be concerned about leaving any
sensitive information behind once you complete your work.
Make sure that when you return to your own computer, you
uncheck this option otherwise you will not have
the option of working offline.
Remember, you can
alter this parameter on as needed basis and can change it
only when security needs are pertinent. Subsequently, when
you return to a secure device, you can adjust this parameter
to allow local data saving.
Smartphone Q. How do I know if my mobile phone is 'smart'
enough to use TM Mobile?
A. You must have a
mobile phone that is capable of performing web
browsing in HTML format. The old WAP browsers will not work
with TM Mobile and you need full cookie-enabled internet browsing
capabilities just like the one you have on your desktop or
In addition to a web browser,
you need to have a 'data plan' from your wireless
carrier that connects your phone to the internet. If you
have any questions regarding your mobile phone
capabilities, call your carrier and they can assist in
you getting the right phone and plan that will enable
you to browse internet at will.
Q. What is the best way to
access TM Mobile from my smartphone?
canlogininto the application
from the website and bookmark the login page in your
favorites for future use.
Another way would be to
simply type in 'tmlogin.net' in the address bar of your
smartphone's browser and pull up the login page. You can
then bookmark the page in your favorites for future use.
Q. Is there an owner manual
or online help for the Mobile Client?
The Mobile Client can be navigated like a website. Most
software applications that run inside a browser do
not need additional guides because they are laid out in
a manner that can be easily deciphered by the average user. The
Mobile client is not an exception to this. All hyperlinks
are colored in blue and can be
easily viewed within the context of any given screen.
Q. Can I use the Mobile
Client from any web browser including the one I have on
my notebook or desktop computer?
A. The Mobile
Client is designed for use on the mobile phone. We recommend that you only use the desktop
version on your computer.
Q. Why is password management
unavailable on the Mobile
A. For security reasons,
password managment information cannot be available on
Q. Sometimes I try to login but a message comes
up that says the session is already active. How can I get back on?
If the session you were working on was not properly closed, it will remain open until it times out. After the session has timed out, you can login and create a new session. Use your browser 'History' or 'Back' functions to return to your active session if you decide to browse other websites while working on TM Mobile.
The time out duration can be adjusted by launching the Desktop Client, then from the 'Session' menu click on the 'Settings' item and input the time out interval in 'Terminate session after' box (the default session time out is 15 minutes). Set the time out interval to the lowest allowed duration if you want to be able to relog back on as quickly as possible in the event your smartphone session quits inadvertantly.
Q. What is the best way to
learn to set up database connections and queries using TM
A. The database connectivity
module within TM Mobile is provided by Actuate's
e.Spreadsheet Designer. This product is fully integrated
into TM Mobile and has its own user manual. Click here to download the e.Spreadsheet
Designer manual and review it to learn about the
process by which you can integrate your data with TM Mobile
to make it available on smartphones.
Q. Which databases does TM
A. Currently, we support
connections to the MySQL database. We will be supporting
more databases in the future per customer demand. Adding a
specific database support may be as easy as making
the JDBC driver for that database available to you. Please
support for additional assistance regarding
database connectivity issues.
Q. Can I connect to more than
one database simultaneously?
Mobile does not have a limitation in terms of databases
connected to and queries executed. However, we do not
recommend more than one database connection per account. If
you connect to more than one remote database in your
account, keep in mind that once you perform a connection
update, all your queries regardless of connection will
Q. I am experiencing a
failure when I invoke 'Refresh Data From Database' on my
smartphone, but it works on my computer, what is going
A. Keep in mind that if you have selected
local databases to connect to, they will not update on
your smartphone. The smartphone can only connect to remote
databases that can be accessed through a network connection.
Mixing local and remote database connections will
result in mobile client not updating any of your
Subscriptions Q. How secure is my credit card
A. We use Authorize.Net as our payment
processor. Authorize.Net stores all the sensitive payment
information on their secure databases and handles monthly
subscription payments. We store the last four digits of
your credit card number for future reference.
Q. How do I cancel my
A. Launch the Desktop Client.
From the Help menu select 'Subscription Management' menu
item. Select 'Cancel Subscription' button and click 'OK'.
Q. What is your refund
A. At the beginning of every monthly subscription cycle,
you are charged for the usage you incur for that particular
monthly period. Therefore, if you are on a monthly plan, once
you cancel your subscription there will be no refund
If you are on an annual plan, you are
refunded the portion of your unused months that remain on
your subscription plan starting from the end of the current
monthly cycle. The monthly rate is calculated
based on the annual subscription rate divided by 12.
There is a 3% transaction processing fee applied to all
cancellations which will be automatically deducted from
your refund balance.
Q. Can I switch between
different TM Mobile versions or change terms of my
subscription (go from monthly to annual or vice
A. Yes you can.
You are never penalized for switching between versions or
changing terms of your subscription. Once you perform a
change using the 'Modify Plan' option of 'Subscription
Management' (accessd via 'Help' menu), any unused
portion of your current subscription is prorated
and is fully refunded to you. A plan or terms change
will begin a new subscription cycle based on
the modification date.
How do I find out when my subscription
A. From the Desktop Client, select
Help menu item and click on the 'About' option. You will
find all the pertinent information about the your
subscription on the About screen.
Q. Can I reinstate my expired
or canceled subscription?
A. No. Once your
subscription expires or is canceled, you can not reinstate
it. An expired subscription means you can no longer
login with that customer ID. In order to restart your
subscription to TM Mobile, you have register again and
create a new customer ID. Your data is not transferable from
one account to another.
Q. Can I still use TM Mobile
if I cancel my subscription prior to the expiration
A. TM Mobile is available to you until
the end of your expiration date. Canceling subscription
means that at the time your subscription expires, it will no
longer be extended through automatic payment and
renewal. You cannot reinstate a canceled subscription and
must re-register if you want to re-use TM Mobile. Your data
is not transferable from one account to another.